Before writing an e-mail, consider the following points:

• Avoid emotion when writing an e-mail. This includes not responding immediately to an e-mail that has heightened your emotions. If the emotion behind the message is important, then choose another communication medium, such as a telephone conversation.
• Think before you send an e-mail. An e-mail is a semi-permanent form of communication. After an e-mail has been sent, its contents are irretrievable.
• Take the time to properly prepare an e-mail.